Streamline conversations across WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, Email, and more — all in one intelligent platform built to grow your business.
Keep customers informed in real time with instant notifications, helping you stay connected and responsive at scale.
CRM
Organize customer data into a single view, making it easy to track interactions, nurture relationships, and boost retention.
Automation
Streamline repetitive tasks with intelligent automation, saving time and scaling your workflows without extra resources.
Testmonial
Trusted by businesses
Real results—from startups to enterprises—showing that smarter automation not only pays for itself but drives lasting growth.
Our bot deflection rate with our previous customer service solution was 5–10%. With ChatDaddy, we achieved 65% bot deflection within just one week of going live.
Edward
Gadget Galaxy Store
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Christian Parker
Contact Lens Easy
ChatDaddy powers our customer communications, delivering conversions, customer engagement, and personalized support. The WhatsApp chatbot is the heart of this strategy.
Geronimo Chala
Fashion Fusion Boutique
We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.
Ada May
Delicious Bites & More
Our bot deflection rate with our previous customer service solution was 5–10%. With ChatDaddy, we achieved 65% bot deflection within just one week of going live.
Edward
Gadget Galaxy Store
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Christian Parker
Contact Lens Easy
ChatDaddy powers our customer communications, delivering conversions, customer engagement, and personalized support. The WhatsApp chatbot is the heart of this strategy.
Geronimo Chala
Fashion Fusion Boutique
We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.
Ada May
Delicious Bites & More
Language:語言：
Support Plans支援服務方案
Support that's always there when you need it為您的業務提供 可信賴的支援保障
Clear SLA commitments so you're never left waiting. From free self-service to 24/7 dedicated support — choose the level that fits your business.清晰的服務等級承諾 (SLA)，讓您在遇到問題時永遠不會孤單。從免費自助到全天候專屬支援，按需選擇。
14-day free trial on all plans · No credit card required所有方案均提供 14 天免費試用 · 無需信用卡
Community
Community社群版
For individuals and small startups who prefer to self-serve and find answers fast.適合個人用戶與初創小團隊，透過自助資源快速找到答案。
All SLA commitments are contractually binding. Paid plan customers automatically receive service credits if an SLA is missed.所有 SLA 承諾均具合約約束力。付費方案客戶若 SLA 未達標，將自動獲得服務抵用金。
High Severity高級問題P2Significant degradation, sync failure重要功能降級、同步失敗
No guarantee無保證
4 hours (biz hours)4 小時（工作時間）
2 hours (24/7)2 小時 (24/7)
Normal Issue普通問題General queries, minor bugs, config help一般諮詢、次要錯誤、配置協助
No guarantee無保證
24 hours (biz hours)24 小時（工作時間）
8 hours (biz hours)8 小時（工作時間）
SLA Service CreditsSLA 服務抵用金
—
✓ 1 month refund✓ 退一個月費用
✓ 1 month refund✓ 退一個月費用
Seats & Users席位與用戶
Included Seats包含席位數
Unlimited無限制
5 seats個席位
15 seats個席位
Extra Seat Cost額外席位費用
—
+USD $19 / seat/mo席位/月
+USD $18 / seat/mo席位/月
Dedicated Services專屬服務
Technical Account Manager (TAM)專屬客戶經理 (TAM)
—
—
✓
Quarterly Business Review (QBR)季度業務回顧 (QBR)
—
—
✓
Product Roadmap Preview產品路線圖預覽
—
—
✓
Security & Compliance安全與合規
Advanced Audit Logs進階稽核日誌
—
—
✓
IP WhitelistingIP 白名單
—
—
✓
Our SLA Commitment服務等級承諾
How we define "fast support"我們如何定義「快速回應」
We triage by severity so your most critical issues always get handled first — no matter the time of day.我們按問題嚴重性分級，確保最關鍵的問題永遠優先獲得處理。
Critical (P1)關鍵問題 (P1)
Service outage · Complete feature failure服務中斷 · 功能完全失效
Your business cannot use ChatDaddy at all, or a core feature (messaging, automation) has completely stopped working.您的業務完全無法使用 ChatDaddy，或核心功能（如訊息收發、自動化流程）完全停止運作。
An important feature is degraded but your business can continue. Examples: delayed sync, a specific integration failing.部分重要功能無法正常運作，但業務仍可繼續進行。例如：數據同步延遲、特定整合失效。
Professional專業版4 hours · Biz hours4 小時 · 工作時間
Business企業版2 hours · 24/72 小時 · 24/7
Normal (P3)普通問題 (P3)
General queries · Minor bugs · Config help一般諮詢 · 次要錯誤 · 配置協助
Everything is working, but you have a question, a minor bug to report, or need help with a configuration.功能正常運作，但您有使用上的疑問、次要錯誤或需要配置方面的協助。
Professional專業版24 hours · Biz hours24 小時 · 工作時間
Business企業版8 hours · Biz hours8 小時 · 工作時間
🛡️
Our SLA Guarantee: SLA 服務保障承諾：If we miss the P1 response SLA in any calendar month on a paid plan, you automatically receive a full month's subscription as a service credit — no claim needed, applied directly to your account.若我們在任何日曆月內未能達到付費方案的關鍵問題 (P1) 回應時間 SLA，您將自動獲得該月訂閱費用的全額服務抵用金，無需申請，自動計入您的帳戶。
Frequently Asked Questions常見問題
Everything you need to know您可能想知道的
Is the support plan billed separately from my ChatDaddy subscription?支援服務方案與我的 ChatDaddy 訂閱方案是分開計費的嗎？
Yes. The support plan is a standalone add-on that sits on top of any ChatDaddy subscription. You can upgrade or downgrade at any time, and fees are prorated accordingly.是的，支援服務方案是獨立的附加服務，可疊加在您現有的任何 ChatDaddy 訂閱方案之上。您可以隨時升級或降級您的支援方案，費用將按比例計算。
What counts as "business hours"?「工作時間」是指哪些時間？
Business hours are Monday–Friday, 09:00–18:00 Hong Kong Time (UTC+8), excluding Hong Kong public holidays. P1 critical support is 24/7 with no exceptions.工作時間為週一至週五，香港時間上午 9:00 至下午 6:00（UTC+8），不包括香港公眾假期。關鍵問題 (P1) 的 24/7 支援則不受此限制，全年無休。
What is a "seat"?「席位」是什麼意思？
A seat represents one team member who can log in and use ChatDaddy. You can add extra seats at any time; the cost is prorated and added to your next billing cycle.一個席位代表一位可以登入並使用 ChatDaddy 的團隊成員。您可以隨時新增額外席位，費用將按比例計入您的下一個帳單週期。
When will my Technical Account Manager reach out after I upgrade to Business?如果我升級到企業版，什麼時候會有專屬客戶經理聯絡我？
Our customer success team will reach out within 2 business days to schedule an onboarding call and introduce you to your dedicated TAM.升級後，我們的客戶成功團隊將在 2 個工作日內主動聯絡您，安排首次引導會議，並為您分配一位專屬客戶經理 (TAM)。
Can I try a paid plan before committing?我可以先試用付費方案再決定嗎？
Absolutely. All paid plans come with a 14-day free trial — no credit card required. After the trial, you can subscribe or drop back to the free Community plan with no charge.可以！所有付費方案均提供 14 天免費試用，無需信用卡。試用期結束後，您可以選擇繼續訂閱或降回免費的社群版，不會有任何費用產生。
How do service credits work?服務抵用金如何使用？
Service credits are automatically applied to your ChatDaddy account and deducted from your next billing cycle. No claim or ticket is needed — it's fully automatic.服務抵用金將自動計入您的 ChatDaddy 帳戶，並在下一個帳單週期自動抵扣。您無需提交任何申請，系統會自動處理。
Ready to give your business the support it deserves?準備好為您的業務 加上可靠的支援保障了嗎？
14-day free trial. No credit card. Cancel anytime.14 天免費試用，無需信用卡。隨時取消，無違約金。
